Business course on how to improve on your Customer Service in any industry.

From 25 £ /h

Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers.

Today’s customer service is much more than traditional phone support. Rapid tech advancements reshaped the way businesses interact with customers and created the proliferation of digital service channels. Receiving fast, efficient, personalized support and a seamless experience is what consumers generally expect from brands these days.

Customer service should be a top priority for any business and practitioners because ;
Customer service expectations are constantly increasing and changing.

Consumers value high-quality service and are ready to pay more to receive it.

Customer service can significantly influence consumers’ buying decisions.

Good customer service helps increase customer satisfaction, improve customer relations and retention.

Happy consumers tend to share their positive service experiences, creating positive word-of-mouth for brands.

Outstanding customer service can turn customers into brand advocates, which brings in more traffic and referrals.

Consumers will not tolerate bad service and leave brands that fail to meet their service expectations.

Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites.

Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service.

High-quality customer service ultimately results in continued revenue growth.

Please feel free to join my class for a practical and a top notch tutorial on customer service for continuous improvement in the service and product sector .

Extra information

Students or participants for this class should get their laptops ,pay attention and ask questions ,because my class would be so interactive and exciting.

Location

Online from Ghana

About Me

Dedicated and passion driven Customer Service/Sales Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

I have trained and occupied managerial positions in various capacities as a customer service person .Teaching and lecturing has been one of my passions aside work , and able to deliver anytime when given the opportunity.

I am a lovely and a lively tutor on any day irrespective of any provocation.
I believe and understand what i love to do and able to manage it.
Learning, I believe is a process and since no human being is a repository of knowledge.

We always have to give people a chance , whether slow or fast leaners , the utmost aim to achieving some success with my student is to make my class interactive , exciting and making the topics feel so simple and easy to understand . I have an enviable experience and qualifications in the field of business and it's related courses.

therefore with all these traits i believe there should not be a difficulty for any student . I am inviting all to engage me and will succeed together .

Education

Diploma: Business -Accounting
Takoradi Polytechnic | Takoradi, Ghana | September 2003

Graduate Diploma: Procurement
Chartered Institute of Purchasing and Supply | United Kingdom, UK | January 2007

Diploma: Operations Management
Alison Training Courses | Ireland Online | February 2014

Diploma: Customer Service
Alison Training Courses | Ireland Online | July 2014

Advance Diploma Level 5: Customer Service and Public Relations
CPD Courses for Professional Development | United Kingdom 2021

Experience / Qualifications

Administrator - Business Operations
Affiliate school of professional studies | Accra, GH | Jan 2018-Current.

Chat Moderator/Host
888 Holdings International | Remote, Gibraltar | Jan 2014-Jan 2017

Grupo Noa international. (USA)
Training program on Telecommuting.
2016 (1 month) Customer service:

Country Sales Representative /Manager part time. (2016)
Instant football international. (Russia)

Operations Manager
Xtreme life management Consults | Accra, GH | Jan 2009-Jan 2013

Accounting Intern
Ghana Airways limited | Accra, GH | Aug 2002-Feb 2003

Age

Teenagers (13-17 years old)

Adults (18-64 years old)

Seniors (65+ years old)

Student level

Beginner

Intermediate

Advanced

Duration

30 minutes

45 minutes

60 minutes

90 minutes

120 minutes

The class is taught in

English

Skills

Customer service

Marketing

Sales

Availability of a typical week

(GMT -04:00)

New York

Online via webcam

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

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-Develop a comprehensive understanding of Research Methodologies and practice
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Camille

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Copywriting is the art of selling with words. In short, it's written marketing. Concretely, a copywriter (or copywriter) writes content tailored for the sale of a product or service.

And precisely, it is either:
- to offer you concrete techniques, a clear methodology and pragmatic tools to learn how to write quality content yourself for your own needs
- or to help you directly to promote the content of your product and design a text, a letter, a hook, a slogan, write marketing files, press releases, an internet page, blog posts, advertising banners and newsletters (...) in an impactful and optimal way. Choose the appropriate terms and format them in order to convey an idea, a message, in the most relevant, effective and persuasive way possible.

So, how can you write writing highlighting a brand, a product, a person or simply a company... in order to promote it and gain visibility?

This is why, to help you on the one hand, to create strong, attractive and synthetic messages but also on the other hand, to teach you to do it for yourself, it will be a question of precisely understanding your needs, your product, your strategy, the values you wish to convey (...). Objective: to be creative enough to capture the attention of your audience and make readers want it.

With reusable writing, making your communication profitable, increasing your notoriety and achieving your objectives (...) allows you to make a lasting impression over time. Because always keep in mind that the writing remains.

Develop your visual approach, compare the coherence of the text with the guideline but also the coherence of the idea with the graphic concept: it is also a question of assuming the tasks of coordination.

If you also wish to train yourself to write other content yourself, the training can include deepening your writing skills to give personality to your texts, developing ideas, concepts and their implementation, creativity/presentation techniques... all anchored in practical exercises and scenarios.

➤ THE COPYWRITER TRAINER
Trained at the Grande Ecole post-European preparatory classes & Ivy League University in the United States, our teacher has specialized and worked for more than 17 years, in Europe and North America, in the field. On the one hand as a copywriter then as director of communication / advertising agencies. On the other hand, as a trainer in this field in renowned public and private international establishments, speaking in forums and conferences.

➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.

✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.

✓ Languages: French/English.

✓ Progress following these private sessions is noticeable after 1 to 2 sessions (*2025 study).

✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

CONTACT / PROGRAM

✓ A la carte program: evaluated and adapted to each need.

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ALWAYS AVAILABLE AND READY TO MAKE A DIFFERENCE IN THE STUDENTS . I HAVE BEEN TEACHING IGCSE AND A LEVELS .

AM SO MUCH FAMILAR WITH THE IGCSE SYLABUS AND A LEVELS.

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Vanessa

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Designed to equip you with essential digital marketing skills and strategies, this class covers basic areas including social media content creation, email marketing, B2B and B2C marketing, and content planning.

- Social Media Content Creation: Learn to craft engaging content tailored for platforms like Facebook, Instagram, LinkedIn, and X (formerly Twitter). Using content creation tools like Canva. Learn different content types to boost brand awareness and foster audience engagement.

- Email Marketing: Building and managing effective email campaigns with the mailing tool Mailchimp (easy use). Understand segmentation, personalization, and analytics to enhance open and click rates.

- B2B and B2C Marketing Strategies: Discover the nuances between Business-to-Business and Business-to-Consumer marketing. Learn to tailor your approach to meet the unique needs and behaviors of different audiences.

- Content Creation and Planning: Develop skills in creating compelling content that resonates with your target audience. Learn to plan and execute content calendars that align with marketing goals.

What you will gain:

1. Practical Skills: Hands-on experience with real-world projects to build a robust portfolio.
2. Strategic Insight: Ability to develop and implement effective digital marketing strategies.
3. Analytical Proficiency: Learn to analyze campaign performance and make data-driven decisions.

This course is ideal for beginners aspiring to enter the digital marketing field, entrepreneurs seeking to promote their businesses online, or professionals aiming to enhance their marketing skill set.

Why Choose This Course
- Covers basic aspects of digital marketing.
- Learn from an industry professional with real-world experience.
- Access course materials online at your own pace.

Take the first step towards a rewarding career in digital marketing. Enroll now to gain the skills and knowledge needed to thrive in the digital landscape :)

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Abby

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Mansi

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Whether you're preparing for school or university exams, need help with coursework, or simply want to strengthen your understanding of Economics or Business, I'll create lessons that are structured, engaging, and focused on your goals.

Book a lesson with me, and let's discuss your learning objectives, identify the areas where you need support, and create a plan to help you succeed. I look forward to learning with you!

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Practical digital marketing — from idea to real project

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Suitable for: Small business owners, students who like to understand practical marketing, anyone who likes to start their own business.

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Strategy: Audit and positioning.

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Content: Social media and copywriting.

Conversion: Funnel and sales optimization.

Scale your revenue today.
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Louis

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Preparation for Cambridge exams at levels B1, B2, and C1

Conversation and methodology involved
Live conversations, questions and answers. Talking about different topics.

Topics for advanced conversations.

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MacDonald

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Learn practical digital marketing skills and understand how businesses use online channels to reach customers, build their brand and grow their digital presence.

Lessons are tailored around your current knowledge and what you want to achieve, whether you're learning digital marketing for the first time, developing your professional skills, promoting your own business or exploring a career in digital marketing.

Topics can include social media marketing, content creation and planning, brand positioning, understanding target audiences, customer journeys, digital advertising, SEO fundamentals, website marketing and developing a digital marketing strategy.

We can also explore how different digital channels work together and how businesses measure the effectiveness of their marketing using analytics, engagement, conversions and other key performance indicators.

Lessons focus on practical learning using examples, exercises and real-world business scenarios rather than simply studying marketing theory. Where appropriate, we can work on creating marketing plans, content strategies and campaigns that allow you to put what you learn into practice.

No previous digital marketing experience is required for beginner lessons.

Brad

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A strong presentation shouldn’t sound like someone reading a document out loud.

The best speakers know what they want to communicate, understand what their audience needs, and have enough command of their material to speak naturally—even when the conversation takes an unexpected turn.

This intermediate-level class is designed for professionals, university students, researchers, entrepreneurs, educators, and others who already have some experience speaking or presenting but want to become clearer, more persuasive, and more comfortable speaking without relying heavily on a script.

We’ll focus on the practical skills that turn a prepared presentation into real communication, including:

* Identifying the central message you want your audience to remember
* Organizing a presentation around ideas rather than a written script
* Speaking naturally from notes, slides, or an outline
* Opening strongly and establishing credibility
* Explaining complicated ideas clearly
* Using examples and stories to make information memorable
* Developing a confident and conversational speaking style
* Using voice, pace, pauses, movement, and body language effectively
* Designing slides that support rather than compete with the speaker
* Reading the audience and adjusting in the moment
* Handling questions and unexpected interruptions
* Responding when you don’t immediately know the answer
* Making persuasive arguments without sounding overly rehearsed
* Closing with a clear message or call to action

One of the biggest transitions in becoming a strong presenter is moving from memorizing what you plan to say to truly understanding what you want to communicate. When you know the structure and purpose of your presentation, you gain the freedom to speak more naturally, respond to your audience, and remain composed when things don’t go exactly as planned.

My approach is highly practical. If you have an upcoming presentation, lecture, pitch, interview, conference talk, meeting, or class assignment, bring it with you. We can work directly on the structure, language, delivery, slides, timing, and difficult questions you may encounter. We can also record and review practice presentations when useful.

My background combines many years as a professional actor with experience as a university lecturer, researcher, trainer, author, and public speaker. Those careers have taught me something important: professional communication is not about putting on a performance. It is about being prepared enough that you can stop worrying about the words and start communicating with the people in front of you.

The goal of this class is to help you move beyond simply “getting through” a presentation and become a speaker who is clear, credible, adaptable, and genuinely engaging.