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10 course elements to succeed in your commercial activity! Rethink your offer! – Innovate, rethink your products and services by keeping in mind what your customers need, not what you want to sell to them. – Retarget your products to address a more restricted niche but which will recognize its needs more through this new offer. Don't forget that a product made to please Mr Everybody will ultimately not be bought by anyone because it is too generic. – Set up call products – Rethink the design and ergonomics of your products. – Turn your customers into ambassadors by offering functions and services in your products that offer more than the customer thought they would get when purchasing: – Question your arguments, product sheets... by updating them according to the current evolution of the economy, new modes of communication, the new needs of your customers, according to feedback from your salespeople... Make sure your customers don't forget you! – Tell a story about your company and its products for better memorization and to make your relationship more personal. – Send a physical postcard to best customers for your greetings, with a special promotion and information about your new products – Offer hyper-limited offers in time, prospects are overwhelmed which means that if you do not immediately encourage them to action you have every chance of losing them. – Treat your new customers like stars: roll out the red carpet (call from a sales representative, loyalty chain by email, satisfaction survey, etc.), call them by name in your communications, keep a history of all exchanges made, memorize their preferences and their needs to prevent them from giving the same information over and over again (loyalty card, link to their account in your emails, etc.), give them VIP gifts (VIP access to events, previews, etc.) ... After this training (which basically takes 3 months), you will be able to retain your customers and build a solid customer base. You will then see your turnover grow day after day.

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Many entrepreneurs struggle to run their businesses optimally. If they are not at work, nothing happens. They cannot go on vacation or pursue other interests without negatively impacting operations or the bottom line. If this is you, you don't have a business yet. Having worked with multinational companies for over twenty years, I have the inside knowledge and experience of how they effortlessly and flawlessly operate many subsidiaries, branches, or locations worldwide. Through this training, I will show you how you can put your business on autopilot. The benefits are numerous: You will win customers' confidence. It would become easy to grow or scale your business. You will have more time for yourself.

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➤ Being a good manager is also being a good communicator. After all, a strategy can only be put into practice if you show yourself capable of interacting with your employees, of being a source of inspiration for them and of listening to their concerns. Unfortunately, not all managers naturally excel in this role and their difficulties in asserting themselves as true leaders is often attributable to their difficulties in communicating. ➤ The objective would then be to explore together the areas of improvement in terms of communication know-how. And managing effectively requires specific and advanced know-how. ➤ In fact, managerial communication corresponds to the interactions between the management of the company and the organization and more specifically, between the manager and his team. This executive is in charge of transmitting information and directives from higher hierarchical levels, supporting internal communication, distilling messages related to his own management to obtain the commitment of his team, all while transmitting a message effectively. ➤ This exercise can therefore be tricky: this is why it is important to choose the right mediator in order to be well supported, not only to be understood by those around him, but also to carry out his mission. ➤ What to communicate? When ? Whose ? These questions will find an answer in the consistency of the actions undertaken. Good managerial communication will thus aim to exchange / dialogue effectively with its employees, maintain a close link between the different layers of the company, bring human relations back to the heart of the company, establish a climate of trust and good team cohesion, motivate by inspiring. ➤ In short, each session combines techniques & practice exercises adapted to your everyday situations (filmed with your agreement in order to be reviewed, commented on, decoded together live), so that you can put them into practice immediately, and this from the 1st session. ➤ THE TRAINER: Trained in Grande Ecole post-preparatory classes & Ivy League university in the United States, our teacher has specialized and has been working for more than 15 years, in Europe and North America, in the field of communication , in reputable international public and private establishments, intervening in forums and conferences, and oriented on two axes: training and coaching, with pedagogy and careful methodology as key words. ➤ PLACE, TIMETABLE, PRICES ✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject. ✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat. ✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions. ✓ Languages: French/English. ✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2023 study). ✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round. CONTACT / PROGRAM ✓ A la carte program: evaluated and adapted to each need.

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Hello! I’m a passionate and patient ESL tutor dedicated to helping students speak English with confidence. My lessons are interactive, practical, and tailored to your learning goals, whether you’re improving conversation skills, grammar, pronunciation, Business English, or preparing for interviews and exams. I create a friendly, supportive environment where mistakes are part of learning, making every lesson enjoyable, engaging, and focused on helping you achieve real progress. I am a professional ESL tutor with over 2 years of experience teaching *adults and children* of all levels. I hold a Bachelor’s degree in English Education and a *120-Hour TEFL/TESOL certification*, which gives me a strong foundation in language teaching and student-centered methods. My classes are where English finally feels *natural, fun, and useful*. I’ve designed lessons that get you speaking from day one because I believe fluency comes from confidence, not just grammar rules. My class is *100% personalized*. We don’t follow boring textbooks. We focus on _your_ goals — whether that’s passing IELTS/TOEFL, getting confident at work, helping your child with school English, or just having fluent conversations. Every lesson is structured, but also flexible to match your learning style and pace. For Business English my classroom is full of energy. I use *cards, music, pictures, stories, and games* to build vocabulary and grammar naturally. My student learn through play in a pressure-free environment and leave excited for the next lesson. For my students , we practice real-world English. That includes job interviews, business emails, presentations, travel, and daily conversations. You’ll get clear explanations, pronunciation coaching, vocabulary lists, and instant feedback so you see progress quickly. My *TEFL training* taught me proven methods for grammar, vocabulary, and lesson planning for all levels. It also showed me how to adapt to different needs and give constructive feedback that motivates students. What sets me apart is support and progress. I track your development, give homework that actually helps, and set clear goals so you can see improvement each week. I create a safe space where mistakes are part of learning. With patience and encouragement, I’ll help you overcome the fear of speaking and start using English confidently at work, in school, and in everyday.

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This course introduces students to the fundamental concepts, functions, and practices of management within organizations. Emphasizing both theory and real-world applications, the course covers the core management functions: planning, organizing, leading, and controlling. Students will explore topics such as strategic decision-making, organizational structure, leadership styles, communication, team dynamics, and performance management. Through case studies, discussions, and practical activities, students will gain a foundational understanding of how effective management contributes to organizational success. This course prepares learners for further studies in business and management, as well as entry-level leadership roles.

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This course provides a comprehensive introduction to ISO standards and their practical application in business operations. Designed for professionals, managers, and organizations seeking certification or improvement, the program covers the fundamental principles of ISO, including quality management, risk assessment, process control, and continuous improvement. Participants will learn how ISO standards such as ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health & Safety) can be applied to strengthen business performance, ensure compliance, and meet international requirements. Through case studies, workshops, and interactive exercises, learners will gain hands-on knowledge of documentation, auditing, corrective actions, and best practices for sustainable success. By the end of the program, participants will understand the key requirements of ISO standards, how to implement them effectively, and how to prepare for internal and external audits. This course is ideal for quality managers, compliance officers, team leaders, and business owners who want to achieve excellence, build customer trust, and gain a competitive edge in the global market.

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Are you looking to make the next step in your career and that means getting to grips with English? This can be a daunting thought for most students and business people , however, in my sessions I will empower you to: How to facilitate business meetings in English. Become active in business meetings. How to deliver amazing presentations to your audiences. Overcome objections with confidence. About me.. I am English with a neutral accent, so I am easy to understand! I love to travel, my 2 favourite cities are New York & Hong Kong and I also love to cook! I am well travelled in my professional career and I have worked for some amazing companies and on some amazing projects in my life, so together with my English TELF certification I can help you get the most out of the platform!