Dispatching, negotiating and Customer Service operations

From 51.8 £ /h

Transport Request Management: Receive, process, and assign client transport requests, ensuring they are carried out promptly and efficiently.
Driver Coordination: Allocate drivers to various assignments based on client requirements and driver availability.
Client Communication: How to sell your service, price negotiation, giving offers according to the period, maintain clear and accurate communication with clients to confirm bookings, provide service information, and address specific requests or issues.
Trip Monitoring: Monitor and oversee trips in real-time to ensure timely service and respond to any potential delays or last-minute changes.
Complaint Handling: Handle client complaints in a professional and proactive manner, seeking appropriate solutions and ensuring client satisfaction.
Administrative Support: Perform administrative tasks such as data entry, record-keeping, and report preparation as required by the company.

What will you learn ?

Organizational Skills: Ability to multitask, maintain a high level of accuracy, and meet deadlines.
Communication Skills: Excellent verbal and written communication skills in French and English to effectively communicate with clients and drivers.
Customer-Oriented: Ability to understand and respond to client needs while maintaining a high level of service and satisfaction.
Computer Proficiency: Knowledge of reservation management software and online communication tools to ensure effective coordination.

Location

Use Ctrl + wheel to zoom!

At student's location :

Around Brussels, Belgium

About Me

An energetic and ambitious individual with a keen eye for new opportunities. Proficient in a variety of domains including graphics and editing, with expertise in tools such as MS Office (365) and Adobe CC (Illustrator, Photoshop, InDesign). Skilled in negotiating with clients, adept at multitasking, and possessing strong management capabilities. Known for consistently finding effective solutions and employing successful sales techniques.

Education

Achieved success as a competition winner in Graphics during high school final exams, followed by a venture into programming. Possesses strong drawing abilities and a knack for quick learning.

Pursued Computer Science studies at ULB.
Attended courses in Infographics at Francisco Ferrer.
Held various student jobs including sales, stewardship, and security roles.

Experience / Qualifications

I am proficient in creating captivating and impactful visuals, adept at adjusting clarity, color, and tone, and proficient in employing image manipulation effects to enhance graphic design projects. Equipped with expertise in utilizing the most powerful image editing software for web, desktop, and mobile platforms, catering to both novice and professional photographers, designers, and artists.

Additionally, possess comprehensive knowledge and proficiency in Microsoft Office suite, utilizing applications such as Microsoft Word for document creation and Microsoft PowerPoint for presentation development, among others, to meet diverse office-related needs effectively.

Furthermore, experienced and motivated Dispatcher with a strong background in logistics and proficient in managing vehicle dispatching operations effectively. Demonstrated ability in multitasking, facilitating communication with transportation professionals, and collaborating with clients to ensure prompt dispatch and delivery. Skilled in daily communication, presentation, and negotiation with clients.

Age

Teenagers (13-17 years old)

Adults (18-64 years old)

Student level

Beginner

Intermediate

Advanced

Duration

60 minutes

90 minutes

120 minutes

The class is taught in

English

French

Hindi

Skills

Negotiation

Strategic planning

Communication skills

Availability of a typical week

(GMT -05:00)

New York

At student's home

Mon

Tue

Wed

Thu

Fri

Sat

Sun

00-04

04-08

08-12

12-16

16-20

20-24

Adobe CC(Graphic Designing, Flyers, Poster...) Microsoft Office(Word, Excel, Powerpoint...)

41.09 £ /h

*Classes can be in French/English/Hindi.*

Capture attention with beautiful, high-impact visuals. Adjust clarity, color and tone and create image manipulation effects or perfect your graphic design work. Take your pictures to the next level with the most powerful image editing software for web, desktop, and mobile. Whether you're a novice or pro photographer, designer or artist, you'll have the tools to take all your projects to the next level.

Microsoft Office is a collection of office-related applications. Each application serves a unique purpose and offers a specific service to its users. For example, Microsoft Word is used to create documents. Microsoft PowerPoint is used to create presentations.

Fawzi

4.98

(49)

I am a French teacher. I have been teaching French, language, and communication since 2012. I speak Arabic, French, Spanish, a little English, and a little Turkish.
I explain my lessons in French, Arabic, or Spanish, depending on your choice.
During the sessions, I explain the course that suits your needs. There is also the option to create an open discussion so that you can speak fluently over time and avoid grammatical gaps.
And at the end of each session, I give "lessons" with "exercises" to do as homework to continue our support and increase your level.

Bring a notebook for this training (or any suitable means) to take notes and keep them.

Jenny

4.98

(49)

Personalised, efficient and quality courses

I adapt my classes and my method to the student level.
And my method depends on what you need: you want to practice your oral German? Let's talk! Want to improve your writing? I can help you. Want to understand German grammar? I can explain it to you and do some exercises.

I am 34 years old, I come from Germany, I am very good listening with a great critical and constructive spirit. Knowledge-hungry, ambitious and creative.

Cami

4.98

(49)

Whether your goal is personal or professional, speaking is a predominantly physical activity, relying on a body, a voice, a breath, a rhythm (diction) and an emotion (the imagination and the sensations, reflecting the involvement of the speaker in his speech.

How to send a clear message? How to make the difference, to make an impression? How to regain self-confidence and control the management of his emotions?

Knowing how to speak in public is now a necessity for the company and in the company. From a personal point of view, this is a vector for better relationships and optimal messages. On the phone, in a meeting, in front of a client or a banker (...), your public speaking must be effective and efficient with clear, simple and powerful messages, creating a match between the message received and the message sent.

Simple and pragmatic tools will be presented and then put into practice for: generating listening ● making an impression ● fostering trust ● generating need ● motivating teams by explaining a strategy ● getting messages across within groups.

Controlled, the method allows:

• improve self-confidence and stress management with the development of the speaker's fluency (verbal-bodily), his public speaking and his sense of repartee and improvisation

• to work on his ease, leadership, his NLP, his charisma, his creativity and to go towards a certain personal development, through a set of scenarios

* improve the characteristics of the spoken voice (timbre, pitch, intention, flow)

Completed by basic exercises (diction, voice, presence, breathing, presentation, time management ...), role plays, improvisations and simulations will be set up.

With the key words: pronunciation, rhetoric, verbal and non-verbal communication, diction / articulation, the sense of repartee, structured speech (...).

The goal is not only to focus on verbal communication but also on nonverbal communication, so as to make the control of his body, his voice (...), a real and lasting strength.

Depending on the interaction between the trainer - coach and the one who consults, there is no single way to operate: each type of session depends on the needs and difficulties of each.

In all cases, it is very often a question, while adapting to your own needs and after having precisely diagnosed your desired objective and the blockages encountered, to combine the theory (the bases of the studied concept, for example NLP / information asymmetry / the "how to say no" / the tools of non-verbal communication or the application of kinaesthesia) and its application (through exercises and direct applications).

For example, are discussed:

- the fundamentals of public speaking: breathing, gaze and body language

- diction and elocution: rhythm and range of your voice - management of your emotions and your emotional overflow (example: stress) - work on the body, to amplify your charisma and ensure consistency between your message and your body ... with the aim of:

* Enhance your presentation and arouse interest by focusing on your strengths, your qualities ... your personality

* Match the content and form of your message

* Improve your charisma, your self-confidence and the benefits of your emotional intelligence

Postgraduate School Training & Ivy league college in the United States, specialized and worked for over 13 years, in Europe and North America, in the field of communication and public speaking in renowned public and private international institutions, involved in forums and conferences, and focused on two areas: training and coaching, with the key words pedagogy and careful methodology.

PLACES
- Locations: Geneva - Lausanne - Friborg - Neuchâtel - Montreux - Basel - Sion - Sierre - Morges - Bienne. But currently and until further notice, only by videoconference in accordance with national recommendations on Covid. These sessions also seem to be perfectly unanimous since they have the advantages of live (example: quality of the interaction), without its disadvantages (example: loss of travel time) with additional advantages (example: notes that can be re-read on the chat). In this context, the videoconference sessions for which you asked me to seem to suit everyone perfectly, take place very optimally and generate a certain enthusiasm (and a certain enthusiasm). That is why, at your request, I continue to offer this option. Take good care of yourself and yours!

PROGRAM
A la carte program: evaluated and adapted to each need.

Camille

4.98

(49)

In order to enrich his emotional skills, it will be a question of making your emotion the ally of your professional efficiency and / or your personal harmony. Emotions punctuate your life, they intervene in a more or less conscious way and have a considerable influence on your well-being and your performance at work.

How to recognize them, decipher them and make them your allies? How to face the emotions of others, anticipate their reaction and keep a step back? How to better manage unforeseen situations and tensions?

These workshops allow you to learn to listen and tame emotions to improve your personal / professional relationships and strengthen your efficiency at work.

The objectives are clear, with always practical applications:
- Discover your own emotional process to understand the role and impact of emotions
- Analyze its operations and implement personal strategies to channel them
- Develop your emotional awareness to be in touch with your values
- Strengthen one's balance / harmony, self-confidence as well as the best discovery & mastery of one's own resources / skills / potential as well as new tools
- Overcome your fears and blockages to be able to move forward and serenely.
- Reduce psychological (stress, anxiety, concentration ...) & psycho-somatic manifestations
- Optimization of the emotional process & the concept of emotional intelligence
- Make your sensitivity & possible hypersensitivity a strength

Indeed, the sensitive & hypersensitive represent a small part of the population and are able to perceive what others do not feel, which is hidden but try to conform to what is expected of them and of them. '' be able to live in community. After a suitable accompaniment, a hypersensitive can learn to tame his innate capacities and to create harmony in his own existence.

What happens during a session ?

After having defined together one or more global objectives based on your initial problem, each session takes place in two stages.

1) Browse, analyze & dissect together the reflections, thoughts and notes taken during the week and related to your emotions: actions taken based on the suggestions of the previous week; thoughts; feelings: what worked or not / corresponded or not to your expectations. It is also an opportunity to get to know you better in order to better define / define / identify and then solve together the challenges / emotional blockages of the moment.

2) Based on the conclusions of the first part, a proposal of two to three sub-issues of the day to be dealt with during the session (sub-issues built from your initial issue): to answer them, for each of them 'between them, a series of ten to fifteen pragmatic reflections / actions will be proposed to you. Three possible answers:
- "I have already tried this solution but it does not suit me" or "I do not really believe it": we go to the next suggestion
- “Never tried” or “why not”, “I'll think about it”: we set ourselves the goal of trying as soon as the opportunity arises, by the next session

Concretely, a session = a reflection but above all A SESSION = SOLUTIONS / proposals / concrete suggestions to put into practice for the following session in order to overcome its blockages.

According to the defined objective, it is a question of identifying & resolving the impact of emotions and their bad channeling not only on his communication but especially on his daily life.

Note that during the videoconference session, all the notes are transcribed in the chat so that you can access them at any time when you wish.

➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.

✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.

✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions.

✓ Languages: French/English.

✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study).

✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

CONTACT / PROGRAM
✓ A la carte program: evaluated and adapted to each need.

THE THERAPIST - COACH
From a Grande Ecole post-preparatory class in France & Ivy League University in the United States, our teacher is specialized in Europe and North America, and has worked for more than 17 years in the field, in renowned international public and private establishments, intervening in forums and conferences.

Camille

4.98

(49)

➤ A follower of the "message beneath the message", as Roland Barthes would say, the semiologist is above all a detective of language and helps you in this sense: he sees meaning, deciphers and carefully analyzes the signs that surround him to interpret their meaning, reports on the effects of meaning, the connotations and the implicit present in the communication. He starts from the surface signs visible to all to bring out the latent meanings. His interest is most often focused on the phenomena "on the margin", at first glance not very significant, which are located behind the scenes, rather than on stage. In short, all these elements not necessarily visible at first glance.

What applies to semiological analysis? Everything: Images, logos, websites, gestures, behaviors, words, speeches, symbols, spaces, in short everything that allows humanity to communicate. On the other hand, the semiological method cannot be invented since it is very specific. Like an iceberg, it is a question of going from superficial and visible signs to latent signs and meanings.

➤ A fascinating discipline, semiology and the analysis of gestures, behaviors and verbal & non-verbal language allows us to decipher the signs of our personal and professional daily lives. In a political speech, on an advertisement, or through our gestures in the professional and personal context, our words and behaviors, the narration of signs mark a certain relationship to the world.

➤ By learning to dissect the meaning of words and gestures, semiology allows us to take a particular look at the coherence of communication and its relevance (versus the opposite), to understand the details of our own speech, and then to make good use of it.

➤ Thus, from the semiological methodology (rigorous, specific, objectifying), verbal, graphic, symbolic and behavioral identities can emerge.

➤ Finally, semiology is neither a matter of philosophy (it only operates from one or more corpora, concrete materials to be analyzed) nor of psychology (it is less interested in intentions than in the signs produced). It is an analysis, a look at one's own communication and that of others which allows one to react better intuitively.

➤ This is why these sessions are intended to be above all practical: filmed exercises, analysis of images to be dissected and then implementation of techniques / tools / methodology which will help you in your daily life, to improve your verbal and non-verbal language but also to decipher and understand that of others.

➤ Among the content browsed:
1) identify and act on behaviors:
-transmission of acquired knowledge on non-verbal communication in order to quickly detect intentions
-immersive team-building mode to bring out helpful behaviors (despite the saboteurs)

2) Profiling - Diagnose and guide based on a written or visual corpus:
-build the storytelling
-bring out a type of profile
-understand insights

3) Brand Strategy - Create a new brand, company or personal positioning

4) Concrete techniques & a targeted methodology for:
✓Acquire practical tools to improve your rhetoric/repartee
✓Decode and use the practical communication tools of great leaders
✓Fundamentals (practices) of eloquence but also of oratorical art (intonation, gaze, gestures, elocution, range, emotions, pronunciation, development of one's own style of charisma, etc.) to ensure consistency between content and the form
✓Fundamentals of Body Language to support and not interfere with the speech while being convinced & convincing.
✓ Highlighting their speech & promoting their speaking to arouse interest, by building on their strengths.
✓Creation of a coherence between the message emitted & the message received in order to improve its speech and in fact, its professional/personal relations.
✓Management of Q&A sessions & external reactions during an intervention or an oral exchange.
✓Practical tools to put your interlocutor at ease and appear friendly/interested.
✓To succeed in a negotiation/mediation.
✓On the one hand, learning to say 'no' simply in three steps AND on the other hand, getting people to say 'yes'.
✓To turn sentences into positive AND constructive.
✓To manage conflicts (eg 'assertive' communication techniques, eg CNV techniques - Non Violent Communication).
✓To put NLP (neuro-linguistic programming) at the service of communication.
✓To adopt effective, simple, fair and engaging language.
✓To use sentences, turns of phrase & expressions allowing to be precise, simple, effective & challenging.
✓To manage your personal & professional relationships with, for example, the preparation of your ratings.
✓Make your hypersensitivity a strength to tame your abilities.
✓Listening proactively and expressing / conveying ideas / message clearly.
✓Avoid letting your emotions show and propose a constructive solution to problems, while drawing on your own relational skills.
✓Be better equipped to recognize and immediately remedy situations that weaken their authority and affect their ability to communicate effectively.
✓Enhance their potential for expression and creativity (often underestimated until now) and 'apparent' sociability
✓Develop not necessarily self-confidence, but the 'appearance' of self-confidence, refine one's listening to respond adequately, open up to the resources of the imagination, free oneself from the rational to then structure one's speech.
✓Relate their communication objectives (project, institution, values, ideas, demands, etc.) to the form of their expression.
✓Learn and put into practice persuasive communication techniques and better understand the perception that others have of oneself. In order to improve his skills of 'self-presentation' and conveyed image.
✓Practical techniques to foster the engagement of the other party.
✓Strengthen the structure of its communication and develop a convincing argument in order to sell its ideas and projects.
✓ Optimizing internal and external relationships are professional fundamentals so that the structure of sessions, business dialogue and mastery of change communication are valuable.
✓ Decode advertisements, logos and slogans, Understand the impact of images and symbols on our emotions, Analyze cultural trends across the media, Create your own visual messages with formidable efficiency
✓ Analysis of non-verbal communication:
- paralinguistic level: voice analysis, intonations, speech rate (...)
- proxemic level: analysis of the distance between bodies/individuals
- kinesic level: analysis of postures, gestures and facial expressions
- infralinguistic level: analysis of physiological changes (dilation of pupils, blushing, sweating, etc.)
- symbolic level: analysis of what adorns the body such as clothing, badges, tattoos (...)

➤ The semiologist or semiotician is led to specialize in certain universes, whether it is luxury, mass consumption or behavioral and body dynamics. His analyst side (linguist, semantician, semiologist, semiotician) and lecturer on the themes of negotiation and non-verbal communication will support your approach.

➤ So, discover the hidden secrets of signs if you are curious to understand the mechanisms behind advertisements, works of art, films or even social networks, if you want to learn to decipher hidden messages and analyze the signs that influence our thoughts and actions on a daily basis. As part of a fun and interactive learning experience, with concrete exercises for a captivating immersion.

➤ In short, in a context guided by the tools of semiology, the ability to speak in public is today an essential transversal skill to assert oneself, inform, negotiate and convince. However, to master the keys to successful public communication, it is necessary to strengthen the impact of one's own speeches: by structuring one's interventions and taking into account the circumstances and expectations of the audience; by making an impression through storytelling; by integrating the psychological and emotional factors of effective oral communication; by integrating emotions into the preparation of the message and arguments; by anticipating objections and delicate situations; by preparing and structuring an attractive and convincing presentation framework; by experimenting with the rules of improvisation; by adequately managing difficult situations (...).

➤ Whether your goal is personal or professional, speaking is a predominantly physical activity, relying on a body, a voice, a breath, a rhythm (diction), an emotion and above all techniques, tools, a method, a know-how, reflecting the involvement of the speaker in his speech, all guided by the principles of semiology and behavioral analysis.

➤ So, how do you listen and be listened to, convince and be impactful, challenge and make an impression, enhance your content, address your audience appropriately and optimize the quality and clarity of the exchange/message? It is precisely about going through, implementing and deploying practical and effective techniques of oral presentation, simple intervention or 'one to one` exchange, aimed at challenging your audience or interlocutor, taking care of the content as well as the form, all in a professional or personal setting. For this, there are verbal and non-verbal communication techniques, based on semiology.

➤ Thus, mastered, the practical method allows, through a set of simulations and scenarios based on your daily experience supporting pragmatic & concrete techniques, to improve self-confidence, assurance, ease by overcoming embarrassment and controlling emotion in public. But also to work on leadership & charisma, in a context where empathy and emotional intelligence are at the service of communication, all based on the founding principles of semiology.

➤ To master the keys to successful public communication, it is necessary to master certain practical aspects of semiology, to strengthen the impact of your speeches: by structuring your interventions and taking into account the circumstances and expectations of the audience; by making an impression through storytelling; by integrating the psychological and emotional factors of effective oral communication; by integrating emotions into the preparation of the message and arguments; by anticipating objections and delicate situations; by preparing and structuring an attractive and convincing presentation framework; by experimenting with the rules of improvisation; by adequately managing difficult situations (...).

➤ In short, each session combines techniques & practical exercises adapted to your daily situations (filmed with your agreement in order to be reviewed, commented on, decoded together live), so that you can apply them immediately, and from the 1st session.

🚀 Discover the Hidden Secrets of Signs. Dive into the fascinating world of semiology with our practical training! Are you curious to understand the mechanisms behind written or oral communication? Learn to decipher hidden messages and analyze the signs that influence our thoughts and actions on a daily basis, with fun and interactive learning: Beyond theory, you will participate in concrete exercises, case studies to master the art of communication. Join us for a captivating immersion in one of the most exciting fields of human sciences!

THE TRAINER
➤ With training from Grande Ecole post-preparatory classes & Ivy League university in the United States, our teacher trainer has specialized and has worked for more than 15 years in the field, in Europe and North America, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and careful methodology as the watchwords.

➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Basel-Neuchâtel-Berne-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.

✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.

✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions.

✓ Languages: French/English.

✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study).

✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

Germán

4.98

(49)

I am a Spanish teacher since 2018, I have taught in a private school in Turkey, and also I worked with Cervantes Institute in Istanbul, I am currently working with Cervantes Institute from Brussels. I have experience with all ages, lots of materials, and resources to share with you as a student. If you want to improve your Spanish language skills or take the DELE exam I can also help you since I am an examiner at all levels. My lessons are more about speaking we can have some grammar explanations but most of the time we will be speaking in order to improve what we are learning.

María

4.98

(49)

---
ENG

Hello everyone!
My name is Maria, a Venezuelan musician residing in Belgium. In the world of art, languages and cultures are a fundamental part of being able to understand each other and connect with each other in order to create something beautiful together, in my case music. Apart from being an artist, I like languages and learning them has become a passion for me, which is why I decided to take this passion to another level.

During my classes I want to help you learn my native language, which is Latin American Spanish, in a personalized and dynamic way.
The classes are separated by levels (A0-B2), where you will learn the grammar of the language but also vocabulary and expressions to use on a daily basis with other speakers of the language.
My idea is that each student learns the language at their own pace but understanding and daring to speak it from the first day. Support material (book, exercises, audios, etc) is always included.

Classes can be individual or in groups, both online and in person (Brussels, Belgium).
Classes will be given in English and Spanish.

Don't hesitate to contact me if you have any questions.
I hope to see you soon and start discovering and learning this beautiful language!

Greetings,
Maria.

---
ESP

¡Hola a todos!
Mi nombre es Maria, musico Venezolana residiendo en Bélgica. En el mundo del arte, los idiomas y las culturas son parte fundamental para poder entendernos entre cada artista y conectar para poder crear algo hermoso juntos, en mi caso la música. Aparte de ser artista me gusta los idiomas y aprenderlos se ha convertido en una pasión para mi, por eso he decidió llevar esta pasión a otro nivel.

Durante mis clases quiero ayudarte a aprender de una forma personalizada y dinámica mi lengua natal, que es el español latinoamericano.
Las clases están separadas por niveles (A0-B2), en donde aprenderás la gramática de la lengua pero también vocabulario y expresiones para usar en el día a día con otros hablantes de la lengua.
Mi idea es que cada alumno aprenda el idioma a su ritmo pero entendiendo y atreviéndose a hablarlo desde el primer día. Material de apoyo (libro, ejercicios, audios, etc) está incluido siempre.

Las clases pueden ser individuales o en grupos, tanto online como en persona (Bruselas, Bélgica).
Clases se darán en Ingles y español.

No dudes en contactarme si tienes alguna pregunta.
¡Espero verte pronto y comenzar a descubrir y aprender este hermoso idioma!

Saludos,
Maria.

Awni

4.98

(49)

French DELF & TCF Exam Preparation | Get Certified with Confidence

Are you preparing for the DELF or TCF French exam for studies, work, or immigration?
I offer professional, results-focused preparation to help you reach your target score with confidence.

🎯 What you will get:
✔ Preparation for DELF A1–C1 and TCF (all formats)
✔ Full training in the 4 official skills:

Listening

Reading

Writing

Speaking
✔ Mock exams with detailed feedback based on official criteria
✔ Exam strategies, time management & common pitfalls
✔ Vocabulary and grammar targeted to your exam level

👨‍🏫 About me:

Experienced French language instructor

Specialized in DELF & TCF exam preparation

Proven methods adapted to your level and goals

Clear explanations and confidence-building speaking practice

💻 Lesson format:
📍 Online
⏱ Flexible schedule
🌍 International students welcome

📩 Book your first lesson on Apprentus today and take the next step toward French certification!

Camille

4.98

(49)

This training provides an introduction to the concepts of emotional intelligence & empathy with the aim of better recognizing and understanding one's own emotions and those of others. Being aware of emotions allows better management of behavior in human relationships, whether in the professional, private or entrepreneurial context (...). For example, as a key to management, it allows you to:

• Measure the impact of emotions in team management
• Analyze your own mode of operation to get the most out of it
• To be able to put in place strategies to regulate his own emotions and those of his collaborators
• Know how to approach delicate interviews taking into account the emotional factor
• To be able to understand, recognize and name his own emotions as well as those of his collaborators
• Discover the emotional process
• Manage the team (the impact of emotions on communication and decision-making), the emotional quotient and the
leadership styles
• Motivate and mobilize its employees over the long term, and in particular in the context of interviews "to
strong emotional potential "(reframing, motivation, problem solving, tense sessions, conflicts etc.)

Emotional intelligence is a process of personal development over time. This training allows you to initiate the process, with concrete tools that can be applied on a daily basis. This training combines group activities, individual reflections, videos and scenarios.

From theory to practice with simulations. It is a question of putting in place rational and professional tools to achieve the objectives set together and overcome the blockages initially defined.

Controlled, the techniques allow:

• to rely on emotional intelligence and capitalize on the empathy communicated to better ensure that his message is better received his message or being.

• improve credibility, self-confidence and ease (verbal-bodily) with public speaking and a more fluid sense of repartee

• defuse conflicts and enter your comfort / safety zone. In particular simple and logical techniques, which make it possible to resolve and manage violent situations in a harmonious, effective and lasting way, for example through NVC (Non Violent Communication)

• better manage negotiation situations (contrary to the stereotypes conveyed, negotiation is not only financial, but it can be small everyday events)

• Match the content and form of your message while improving the use of your emotional intelligence

What you will get out of it:
• Better control of emotions and therefore of your way of communicating
• Better understanding of the feelings of others and the ability to lead them successfully
• Better relationships in personal and professional life thanks to superior emotional intelligence
• Less stress thanks to a better understanding of one's emotions and those of others
• Greater determination and results-oriented mindset
• Ways to develop and apply emotional intelligence in the workplace

Statistically, the progress following these private sessions is quickly perceptible, from 2 sessions*. (*2024 study)

THE TRAINER
➤ With training from Grande Ecole post-preparatory classes & Ivy League university in the United States, our teacher trainer has specialized and has worked for more than 15 years in the field, in Europe and North America, in renowned international public and private establishments, regularly speaking in forums and conferences, and also offering personalized INDIVIDUAL support, with pedagogy and careful methodology as the watchwords.

➤ PLACE, TIMETABLE, PRICES
✓ Locations: Geneva-Lausanne-Fribourg-Zurich-Neuchâtel-Lugano-Montreux-Basel-Neuchâtel-Bern-Lucerne-Brussels-Luxembourg-Paris-Lyon. But currently, these sessions continue to be offered by videoconference in the current context and in accordance with general demand which is almost unanimous on this subject.

✓ Indeed, apart from the classic advantages of videoconferencing (time saving related to travel & their unforeseen events, eco-responsibility, increased schedule flexibility, etc.), the quality of the session & the interaction remain identical. In addition, the entire exchange, notes and recommendations are immediately transcribed on the dedicated chat.

✓ To support us among ourselves & to be pleasant to you in this sustainable / particular period and in a spirit of solidarity, the fees are temporarily reduced and will not increase after the start of our sessions.

✓ Languages: French/English.

✓ The progress following these private sessions is perceptible from 1 to 2 sessions (*2024 study).

✓ As other people do regularly, you can also please your loved ones by offering gift vouchers available all year round.

Alfonso

4.98

(49)

Hello! My name is Alfonso. I'm a native 25 years old spanish guy who lives in Brussels. I’ve been trained to teach spanish at the Instituto Cervantes in Brussels, one of the official leading institutions for teaching Spanish as a foreign language. I also speak English fluently, so don’t worry if you’re just starting out, I’ll guide you in every step of the way!
I offer personalized Spanish lessons (private or in group), focused on vocabulary, grammar, and conversation, for all levels: from absolute beginners to advanced learners. Whether you're learning for travel, work, exams, or just for fun, I’ll tailor the classes to your own goals.
My teaching style is practical, engaging, and always encouraging. The idea is simple: feel confident speaking from day one. Ready to start? Let’s learn Spanish together!

Hager

4.98

(49)

Do you want to improve your English and feel more confident when speaking or writing?

Hi! I’m Hager, and I offer friendly and personalized English lessons for students of all ages and levels. My goal is to make English learning simple, fun, and comfortable.

In my classes, we can focus on:
• Conversation practice to help you speak more naturally
• Grammar and vocabulary improvement
• Pronunciation and listening exercises
• Writing support for schoolwork or personal use

I’m fluent in English and passionate about helping others learn. I’m dedicated, patient, and always eager to make each lesson engaging and effective.

Let’s make English learning enjoyable and help you reach your goals step by step!

Sophie

4.98

(49)

I can teach English to kids using a fun and educational way. I will make sure to keep their attention focused and teach all speaking, reading, and writing. It will be one-on-one, so I will focus directly on them and ensure they understand everything I explain to them fully. I will use the direct method, where I will only speak in English and not their native language so they will get used to the listening aspect.

Dima

4.98

(49)

I offer professional language translation support and personalised lessons for students, professionals, and anyone looking to improve their translation skills. My classes focus on accuracy, clarity, and natural language use, helping you understand not just what to translate, but how to translate effectively.

During the sessions, we will work on:

Translating texts clearly and accurately

Understanding grammar, tone, and context

Improving vocabulary in both source and target languages

Common translation mistakes and how to avoid them

Real-life texts (articles, emails, documents, conversations)

Lessons are adapted to your level (beginner to intermediate) and your goals, whether you want to learn translation skills, improve language comprehension, or get help with specific texts.

Classes are friendly, structured, and focused on helping you gain confidence and practical skills.

Antonio

4.98

(49)

The course module is tailored to the student's needs.

A program overview will be presented during the first class.

I will guide you in developing your written and/or oral communication skills, adopting an approach grounded in the science of political communication, international relations, and the social sciences and humanities.

The goal is to teach you how to structure a clear, impactful, and persuasive message, while mastering various persuasion and negotiation techniques.

▪️ Political communication involves the creation and exchange of ideas and opinions among citizens, political leaders, public institutions, and related stakeholders, such as the media. It encompasses all discourse throughout the political process at the local, regional, national, and international levels, as well as how political information can be used for strategic purposes or to achieve political objectives. Those trained in political communication can work in fields such as diplomacy, public and private policy consulting, public relations, journalism, media and digital campaigns, market research, community organizing, lobbying, and other related sectors.

▪️ The techniques taught will allow you to gain confidence in both public speaking and the development of your strategic speeches and narratives.

▪️ But above all, to achieve your goals, it is essential to master the art of public speaking, that is, the ability to express yourself clearly and effectively before an audience. This generally refers to a formal, face-to-face speech in which a speaker addresses a group of people.

▪️ At the student's request, the course can also incorporate skills in marketing, promotion, digital optimization, and SEO, allowing you to acquire:
- An integrated digital marketing strategy, adapted to the context and objectives of your organization;
- The skills necessary to analyze and leverage data in order to make informed, strategic, and innovative decisions;
- A forward-looking vision of marketing, including the use of new digital channels and technologies, such as artificial intelligence (AI) and chatbots; and
- The ability to anticipate challenges and seize opportunities offered by disruptive technologies in your digital marketing strategy.

Hugo

4.98

(49)

I offer English lessons focused on reading, writing, and speaking skills, immersion in the culture and history of the language and English-speaking peoples, and I use methods tailored to each student to ensure the fastest and most lasting progress. To achieve this, I utilize a variety of resources: traditional exercises (grammar, spelling), oral and audio exercises for pronunciation and comprehension, music and games, educational videos, and more.
I place great importance on writing by hand and not just typing on a computer, as well as on non-traditional learning methods (films, music with lyrics, games) because this engages different parts of the brain more deeply and makes it easier to learn and retain information.
I guarantee personalized learning methods and support for each student, as well as a significant improvement in level in less time than it takes via traditional platforms.